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• Cancellations made greater than 21 days from check-in date are entitled to a full refund, less a $50 cancellation fee.
• Cancellations made 14-21 days from check-in date are entitled to a 50% refund.
• Cancellations made 14 days or less from check-in date are not entitled to a refund.
• Cancellations made on reservations booked within 7 days of check-in date are not entitled to a refund.
• Any changes made to your reservation within these time frames will be subject to our cancellation policy.

If you need to add or remove a night(s) from an existing reservation, please contact our staff via email, contact@havenhotel.co or call us at (828) 263-4150. Please include your reservation number when submitting a change to any reservation.

Changes to an existing reservation must be made at least 21 days prior to the check-in date

Changing dates for an entire reservation will be subject to our cancellation policies (see FAQ item above).

Immediately upon making a reservation, you will receive a confirmation email detailing your check-in and check-out dates, our policies, reservation billing details, and contact information.

1 Day prior to check-in you will receive an email with your smart lock code so that  you can access the hotel’s exterior, elevator and suite keypads.

Guests making same-day reservations will receive a message containing the necessary information as well.

We are committed to ensuring that all guests have a comfortable stay. Our hotel features ADA-compliant rooms and facilities. Please contact us directly to discuss any specific accessibility needs.