Frequently Asked Questions

While we love our furry friends, Haven Hotel is not pet-friendly to maintain the comfort and respect the allergies of all our guests. Having un-approved pets at the hotel will result in a minimum additional cleaning charge of $300 and eviction. Service animals are permitted by law.

At The Haven Hotel, we’ve designed a contactless experience to simplify your stay and give you more independence—no lines, no paperwork, no waiting. Guests receive a secure access code prior to arrival, allowing for a seamless check-in and immediate relaxation.

We choose this approach so our team can spend less time behind a desk and more time focusing on what truly matters—making your experience exceptional. By removing the traditional front desk, we’re able to dedicate more attention to thoughtful touches, personalized service, and genuine hospitality throughout your stay.

Every message you receive comes from a real Haven  team member (never a bot), and staff is on-site during business hours to ensure the property runs seamlessly, even if they aren’t always visible. Whether you need local recommendations, extra amenities, or help during your stay, we’re always here to make sure your experience is effortless and exceptional.

Yes! Our team takes great care to ensure your suite is thoroughly cleaned and perfectly prepared for your arrival. During your stay, we also offer a daily Refresh & Replenish service. If you need extra towels, toiletries, or any other essentials, please don’t hesitate to reach out to our guest services team—we’re here to help.

Check-in begins at 4:00 p.m., and check-out is at 11 a.m. Early check-ins or late check-outs may be available upon request and subject to availability. Requests for early check in can be submitted via hotel messaging on the morning of your arrival.

While we do not offer physical gift cards at this time, if you would like to reserve a room for someone else, please contact us at contact@havenhotel.co

Absolutely! Boone is a vibrant town with outdoor adventures, unique shopping, and cultural attractions. From hiking trails to Appalachian State University events, there's something for everyone. Our guest services team is happy to provide recommendations tailored to your interests.

You can also find activities and our staff favorites under our journal page, which you can find here.  

Yes our WiFi is secure, high-speed and complimentary for all hotel for all guests.

If you encounter an error or a failed payment authorization, here are the possible reasons:

• Your browser or device has a pop-up blocker that prevents the payment security page from opening
• If you're overseas, your bank may be sending a netcode SMS to a different phone number than the one you're using
• Your bank may not be enrolled in the 3D Secure verification program, or your card may not support international and online payments
• If you face this error, try making the payment again using a different browser with all ad blockers disabled.

If the issue persists, please call or text our team directly at (828) 263-4150 or contact your bank or card issuer to confirm if they support 3D Secure verification and if your card can be used for international and online payments

Smoking is not permitted inside the hotel. Smoking inside will result in a minimum additional cleaning charge of $300 and eviction.

The Parking & Provisions fee is a built-in fee that enhances your stay with exclusive amenities, including convenient on-site parking, a $10/day breakfast voucher to Betty's Biscuits (includes complementary fresh brewed coffee at Betty's), a curated selection of artisanal coffee and tea, bottled water, and other thoughtful touches designed to elevate your experience at Haven Hotel.

As this fee is integrated into your reservation, it cannot be waived, ensuring that all guests enjoy these premium conveniences and an elevated experience during their stay at the Haven Hotel.

The hotel’s lobby will feature stylish and comfortable furnishings from Arhaus, while guest rooms will showcase beautiful pieces from West Elm. In addition, our rooms are outfitted with our ‘tried and true’ Kingsdown king beds for the ultimate in comfort and relaxation.

Yes! Each room includes our signature coffee steeping bags from Steeped Coffee, a unique and eco-friendly way to enjoy a fresh brew. These single-use coffee bags are quick and easy to use—just steep in hot water for a rich, flavorful cup.

For your convenience, we also provide an in-room hot water kettle, a selection of Asheville Tea Co. tea bags, and thoughtfully curated amenities to enhance your coffee bar experience.

Yes, we provide on-site parking for our hotel guests. Spaces are limited one space per reservation.

• Cancellations made greater than 21 days from check-in date are entitled to a full refund, less a $50 cancellation fee.
• Cancellations made 14-21 days from check-in date are entitled to a 50% refund.
• Cancellations made 14 days or less from check-in date are not entitled to a refund.
• Cancellations made on reservations booked within 7 days of check-in date are not entitled to a refund.
• Any changes made to your reservation within these time frames will be subject to our cancellation policy.

If you need to add or remove a night(s) from an existing reservation, please contact our staff via email, contact@havenhotel.co or call us at (828) 263-4150. Please include your reservation number when submitting a change to any reservation.

Changes to an existing reservation must be made at least 21 days prior to the check-in date

Changing dates for an entire reservation will be subject to our cancellation policies (see FAQ item above).

Immediately upon making a reservation, you will receive a confirmation email detailing your check-in and check-out dates, our policies, reservation billing details, and contact information.

1 Day prior to check-in you will receive an email with your smart lock code so that  you can access the hotel’s exterior, elevator and suite keypads.

Guests making same-day reservations will receive a message containing the necessary information as well.

We are committed to ensuring that all guests have a comfortable stay. Our hotel features ADA-compliant rooms and facilities. Please contact us directly to discuss any specific accessibility needs.